Refund & Cancellation Policy
Business contact: +1 (313) 910-3047 · 1538 Centre St Apt 703, Detroit, MI 48226, United States.
1. Individual purchases only
Each available video costs $1.50 USD as a one-time purchase. There is no subscription, renewal or membership fee to cancel. Registration is free and creates no payment obligation. Payment processing is currently inactive; the storefront does not take payment or create orders. This policy sets the terms to be applied when transactions become available.
2. When to request a remedy
Contact us if a paid file was not delivered, a download is persistently inaccessible, a file is corrupted, an order was charged twice, the wrong asset was delivered or the product materially differs from the description available at purchase. Provide the order reference, purchase date, affected product and a brief explanation. A screenshot of an error may help. Do not provide a full card number, password or email verification code.
3. Request window and review
For straightforward service issues, contact us within 14 days of delivery or discovery so we can investigate promptly. This suggested contact period does not shorten any legal claim period or mandatory consumer right. We may verify the transaction and reproduce the problem. We will first consider a working file or correction where appropriate; if the problem cannot reasonably be resolved, a full or proportionate refund will be provided as applicable.
4. Change of mind and digital withdrawal
Before delivery begins, you may request cancellation of an accepted order if fulfillment has not occurred. Digital-content withdrawal rules vary by jurisdiction. Where an immediate-delivery exception applies, any required express consent to begin delivery and acknowledgment of loss of withdrawal rights must be obtained separately at checkout; acceptance of general terms alone is insufficient. If the required consent is not obtained, we do not presume that a statutory withdrawal right was lost.
5. Refund method and timing
An approved refund is returned through the original payment method where possible. The business should initiate it within seven business days of approval; the payment provider or bank may require additional processing time. This is a stated service target, not a claim that an inactive processor already supports refunds. Any mandatory faster deadline takes precedence. Currency conversion differences and issuer fees are governed by the issuer unless applicable law requires reimbursement.
6. Use after a refund and disputes
A refunded license ends to the extent allowed by law and the resolution; stop new uses and remove stored copies unless otherwise agreed. Do not seek both a completed refund and duplicate reimbursement for the same payment. You may use your payment provider’s dispute process without surrendering statutory rights. Contact +1 (313) 910-3047 or write to Last Design Marketing, 1538 Centre St Apt 703, Detroit, MI 48226, United States.
Related policies are available below. Mandatory rights under applicable law take precedence over conflicting terms.
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